baj365 Privacy Policy — Your Data, Your Rights
We take the privacy of every baj365 player seriously. This Policy explains exactly what personal data we collect, why we collect it, how we protect it, and what rights you have over your information at all times.
This Privacy Policy ("Policy") is published by baj365 ("Company", "we", "us", "our") and applies to all personal data collected through the baj365 website at baj365.onl, its associated mobile-optimised platform, and any related communications we send to registered players. This Policy should be read alongside the baj365 Terms & Conditions, which together constitute the full agreement governing your use of our services.
By registering an account on baj365 or by continuing to use our platform after any update to this Policy, you acknowledge that you have read and understood how baj365 handles your personal data as described herein. If you have questions or concerns about any aspect of this Policy, please contact our support team at [email protected] before using our services.
Our Privacy Commitments
Before reading the full legal detail below, here is a plain-English summary of the six core principles that guide every data decision we make at baj365.
1. Personal Data We Collect
baj365 collects personal data through several channels: directly from you when you register an account, deposit funds, or contact support; automatically when you use the platform through cookies and device identifiers; and from third-party payment processors when you initiate a financial transaction. The categories of personal data we collect are described below.
1.1 Registration Data
When you create a baj365 account, we collect the following information:
- Full legal name
- Date of birth (to verify you are aged 21 or above)
- Mobile phone number (used for account verification and security alerts)
- Email address
- Preferred currency (Bangladeshi Taka, ৳)
- Username and encrypted password
- City of residence (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, or Cox's Bazar)
1.2 Identity Verification (KYC) Data
Before processing your first withdrawal, and at any point where we are required to verify your identity, baj365 may request copies of the following documents:
- National Identity Card (NID) or passport
- Recent utility bill or bank statement confirming your address (issued within 90 days)
- A selfie or live photograph alongside your identity document, where required
- Proof of ownership of the payment method used (e.g., a screenshot of your bKash or Nagad wallet registered in your name)
All KYC documents are handled securely, stored in an encrypted environment, and accessed only by authorised personnel conducting verification checks.
1.3 Financial Transaction Data
When you make a deposit or request a withdrawal, baj365 and our payment processing partners collect transaction-related data including: the payment method used (bKash, Nagad, Rocket, Upay, bank transfer, Visa, or Mastercard), the transaction amount in ৳, the date and time of the transaction, and the transaction reference number. baj365 does not store full card numbers or mobile banking PINs — these are handled exclusively by our PCI-compliant payment partners.
1.4 Usage and Technical Data
When you browse or interact with baj365, we automatically collect certain technical data, including: your IP address and approximate geographic region; the type of device, operating system, and browser you are using; pages visited, time spent on each page, and navigation paths; game sessions played, bet amounts, and game outcomes (where relevant to bonus wagering calculations); and session duration and login timestamps. This data is used to improve platform performance, detect fraud, and personalise your experience.
1.5 Communications Data
If you contact baj365 support via email, live chat, or any other channel, we retain a record of that correspondence including the content of your messages and any attachments you provide. This data is used to resolve your query, improve our service quality, and maintain a record of our interactions with you.
2. How We Use Your Data
baj365 processes personal data only where we have a lawful basis to do so. The table below summarises the primary purposes for which we use your data and the corresponding legal basis for each activity.
| Purpose | Legal Basis |
|---|---|
| Creating and managing your baj365 account | Performance of contract |
| Processing deposits and withdrawals via bKash, Nagad, Rocket, bank transfer, Visa, Mastercard | Performance of contract |
| Age verification (21+ requirement) and identity checks | Legal obligation |
| Anti-money laundering (AML) and fraud prevention checks | Legal obligation |
| Sending account security alerts and transaction notifications | Legitimate interest |
| Delivering bonus offers and promotional communications (where you have opted in) | Consent |
| Improving platform performance, fixing bugs, and personalising your experience | Legitimate interest |
| Responsible gaming monitoring (flagging at-risk play patterns) | Legal obligation / legitimate interest |
| Responding to customer support requests | Performance of contract / legitimate interest |
📢 Marketing Communications
baj365 will only send you promotional emails or SMS messages if you have actively opted in to receive them during registration or in your account preferences. You may withdraw your consent and unsubscribe from marketing communications at any time by contacting [email protected]. Withdrawal of marketing consent does not affect service-related notifications (such as deposit confirmations or security alerts), which are sent as part of our contractual obligations to you.
3. Cookies & Tracking Technologies
baj365 uses cookies and similar tracking technologies to ensure our platform functions correctly and to gather anonymised analytics that help us improve the user experience. A cookie is a small text file placed on your device when you visit our website. Cookies do not contain your password or payment details.
3.1 Essential Cookies
These cookies are strictly necessary for the baj365 platform to function. They enable core features such as keeping you logged in during a session, remembering your game preferences, maintaining your shopping basket during a deposit flow, and delivering security tokens that protect your account from cross-site request forgery attacks. Essential cookies cannot be disabled without breaking core site functionality.
3.2 Analytics Cookies
We use anonymised analytics tools to understand how players navigate the baj365 platform — which pages are most popular, where users encounter difficulty, and how long sessions typically last. This data is aggregated and cannot be used to identify individual players. Analytics cookies are optional; you may decline them without affecting your ability to use baj365.
3.3 Preference Cookies
Preference cookies remember your settings so that you do not need to re-enter them each time you visit baj365. These include your language preference (English), display settings, and the last game category you browsed. These cookies are optional and will expire at the end of your browser session unless you instruct your browser to accept persistent cookies.
3.4 Managing Cookies
You can manage, restrict, or delete cookies at any time through your browser settings. Most modern browsers allow you to block third-party cookies, clear existing cookies, and set preferences for specific websites. Please note that disabling essential cookies will affect your ability to log in and use key baj365 features. For guidance on managing cookies in your specific browser, please refer to your browser's help documentation.
4. Sharing & Disclosing Your Data
baj365 does not sell, rent, or share your personal data with third parties for their own marketing purposes. We share data only in the limited circumstances described below, and in each case we require third parties to handle your data in a manner consistent with this Privacy Policy.
4.1 Payment Processing Partners
To process your deposits and withdrawals, baj365 shares transaction data with our authorised payment partners including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank, Visa, and Mastercard. These partners are bound by their own data protection obligations and PCI-DSS compliance requirements. baj365 does not transmit your full payment credentials to any party — all sensitive payment data is handled directly by the respective payment processor.
4.2 Game Software Providers
baj365 integrates games developed by third-party studios including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi. When you launch a game, limited technical identifiers (such as a pseudonymous session token) may be passed to the game provider to initialise the game session and record the result. No sensitive personal data such as your full name, NID, or financial details are transmitted to game providers.
4.3 Legal and Regulatory Disclosures
baj365 may disclose personal data to law enforcement agencies, regulatory bodies, or other government authorities where we are required to do so by applicable law, court order, or lawful regulatory request. We will notify you of any such disclosure to the extent permitted by law. We will not disclose more data than is strictly required to satisfy the lawful request.
4.4 Business Transfers
In the event that baj365 undergoes a merger, acquisition, or sale of all or part of its business assets, personal data held by baj365 may be transferred to the acquiring entity as part of that transaction. We will notify registered players of any such transfer via the email address registered on their account, and players will retain the right to request deletion of their data prior to any such transfer taking effect.
5. Data Retention
baj365 retains personal data only for as long as is necessary to fulfil the purposes described in this Policy, or as required by applicable law. The following retention periods apply as a general guide:
5.1 Active Accounts
While your baj365 account remains active, we retain all account data including registration information, KYC documents, transaction history, and support correspondence. You may request access to or correction of this data at any time.
5.2 Closed Accounts
Following verified account closure, baj365 will delete or anonymise your personal data within 90 days, subject to any legal obligation to retain certain records for longer. Financial transaction records may be retained for up to 7 years in accordance with applicable financial record-keeping obligations. KYC documents will be securely deleted once the mandatory retention period has elapsed.
5.3 Support and Communications Records
Records of customer support interactions are retained for 24 months from the date of the last interaction in order to resolve any follow-up queries and to support continuous service improvement. After this period, support records are anonymised or deleted.
6. Your Privacy Rights
As a baj365 player, you have the following rights with respect to your personal data. To exercise any of these rights, please contact us in writing at [email protected]. We will respond to all legitimate requests within a reasonable timeframe, typically within 30 days of receipt.
- Right of Access. You may request a copy of all personal data baj365 holds about you at any time. We will provide this in a readable format, free of charge, subject to verification of your identity.
- Right to Rectification. If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it without undue delay.
- Right to Erasure. You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent and no other legal basis applies. This right is subject to any overriding legal retention obligations.
- Right to Restriction. You may request that we restrict processing of your personal data in certain circumstances, for example while a correction request is pending or while you contest the lawfulness of our processing.
- Right to Data Portability. Where processing is based on your consent or on performance of a contract, and is carried out by automated means, you have the right to receive your personal data in a structured, machine-readable format.
- Right to Object. You have the right to object to processing of your personal data where we rely on legitimate interest as the legal basis, including profiling for direct marketing purposes. Objection to marketing will always be honoured immediately.
- Right to Withdraw Consent. Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.
7. Data Security
baj365 implements a comprehensive set of technical and organisational measures designed to protect your personal data from unauthorised access, accidental loss, disclosure, alteration, or destruction. These measures include:
7.1 Encryption
All data transmitted between your device and the baj365 platform is protected by TLS 1.2 or higher (256-bit SSL encryption). Passwords are hashed using industry-standard one-way algorithms and are never stored in plaintext. Sensitive KYC documents are encrypted at rest using AES-256 encryption.
7.2 Access Controls
Access to personal data within baj365's internal systems is restricted on a strict need-to-know basis. Employees and contractors who require access to personal data are subject to confidentiality obligations and receive regular training on data protection best practices. System access is protected by multi-factor authentication and activity logging.
7.3 Incident Response
baj365 maintains a documented data breach response procedure. In the event of a personal data breach that poses a risk to your rights and freedoms, we will notify affected players without undue delay via the contact details registered on your account. We will also take prompt remedial action to contain and address the breach.
🔑 Your Role in Security
While baj365 invests heavily in platform security, the security of your account also depends on you. Please use a strong, unique password for your baj365 account, enable any available two-factor authentication, and never share your login credentials with anyone. If you suspect your account has been compromised, contact us immediately at [email protected].
8. Minors & Under-21 Protection
The baj365 platform is strictly for adults aged 21 years and above. We do not knowingly collect personal data from anyone under the age of 21. Age verification checks are conducted at the point of registration and prior to the first withdrawal. If baj365 discovers that personal data has been provided by a person under the age of 21, we will immediately suspend the relevant account, securely delete all associated personal data, and refer the matter to the appropriate authorities where required by law.
Parents and guardians in Bangladesh who are concerned about a minor accessing online gambling services are strongly encouraged to install parental control software on shared devices and to speak with their children about the risks associated with gambling. baj365 fully supports efforts to keep gambling out of the reach of minors.
9. Updates to This Policy
baj365 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will post the updated Policy on baj365.onl and notify registered players via the contact details on their account. The date at the top of this page indicates when the Policy was last revised.
Your continued use of the baj365 platform after any update to this Policy constitutes your acknowledgement of the revised terms. We encourage you to review this Policy periodically to stay informed about how we are protecting your personal data.
If you have any questions, concerns, or requests relating to this Privacy Policy or the personal data baj365 holds about you, please contact our dedicated support team. We are committed to resolving all privacy-related queries promptly and transparently. You may reach us at any time by emailing [email protected] — please include "Privacy Request" in the subject line so we can direct your message to the appropriate team member.
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